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magnum intelligent control thermostat showing negative temperature
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installed magnum intelligent control thermostat to replace a pre-existing (faulty) thermostat. However the displayed temperature is a negative number. Any idea why please?

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Can any of your electric underfloor heating be used under carpet ?
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Is there a phone app for this control?
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Can klima heating mat be use with vinyl laminate flooring
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No the mat system is only designed for under tiles, stone or similiar type floor finishes, it can be adpated to be used with a vinyl floor under the manufactuerers guidance
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Can a mirror with either a wood or hard plastic frame be used with one of your demister pads?
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Heating not going higher then14. 5c
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Have c16 with 10m matt but not going higher then 14.5, can you please help

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Hi, does using a metal frame mirror mean I cannot use your demister pad?
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Insulation plate required?
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I'm installing in a garden room onto OSB floor. There is 60mm insulation in the floor frame. Is the 6mm insulation plate still required as there is already insulation below the OSB?

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Will this replace the intellegent controller from klima
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I find the existing intelligent controller a bit difficult to use - is this a replacement, can it be fitted easily, and is there any change in functionality?

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How do i change wifi?
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Power use
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Hi, I have 2x C16 installed from two separate fused spurs in my house.
When the fused spur is switched on and the thermostat switch is off, then each thermostat is drawing off quite a bit of power (nearly as much as when both switched on) Any ideas why this is the case, or if there could be a problem?
Many thanks.

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Can I tile over the insulation boards on a wall
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No power to thermostat
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Hi - my thermostat was installed for underfloor heating about 18 months ago and has been working fine. However there the thermostat seems to have died and will no longer switch on. Is it likely to be an issue with the thermostat itself or something else. There are no other power issues around it.

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What happens if there is a fault or a leak?
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As a manufacturer, we ensure a 50-year guarantee so unless the flooring has been badly damaged by an external source then it is highly unlikely a fault will develop. If the pipes are damaged, you can repair and rejoin, however, we would not recommend this if the damage is made during the installation phase.
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Temperature reading too high
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How long do I have to wait before turning on my in screed underfloor heating?
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We recommend a minimum of 1 day drying time per mm of screed fitted. This may vary between screed manufacturers, and a better guide may be supplied by them
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Can the mats be installed on plywood with tiles on top?
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Yes as long as you are self-levelling over the mat, or using a concrete backed insulation board below, then there is no issues. Tiles can be fitted directly on top.
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Can it be used directly on the ceramic tiles
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I’m looking to use it behind the towel rail/radiator in the bathroom at the bottom so the heat radiates up to dry the towels in the summer & I can switch off the radiator from the gas boiler

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Can water underfloor heating be mixed and installed through old and new parts of a property?
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Yes, we offer systems for all types of installation, old and new. When mixing systems in a property of this sort, we would recommend insulation as a priority, to avoid heating discrepancies where possible.
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Display is showing Ext Sensor fail! How do I resolve this? Thanks.
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